Handmade pieces ship carefully and with intention. Here is what to expect.
We ship within the United States only. All orders ship from Naples, Florida.
Shipping rates are calculated at checkout based on your location and order size.
Every piece is inspected and packed with care before it leaves our workshop.
| Item Type | Processing Time | Notes |
|---|---|---|
| In-stock bags (Eira, Kaleigh, etc.) | 3–5 business days | Inspected and packed before shipping |
| The Cael — in-stock colorways | 3–5 business days | Each piece inspected before it ships |
| Color Commissions | 3–5 weeks from deposit | Production begins after deposit confirmation |
| Event & Party Orders | By agreement | Timeline confirmed at time of inquiry |
| Hand-Tufted Rugs — in stock | 5–7 business days | Ships rolled and carefully packaged |
| Custom Rug Orders | Varies by size and complexity | Timeline confirmed at time of inquiry |
Once your order has shipped, you will receive a shipping confirmation email with your tracking number. Please allow up to 24 hours for tracking information to update after you receive this email.
WholEmollient Atelier is not responsible for delays caused by the carrier, weather, or circumstances outside our control. If your package appears lost or significantly delayed, please contact us and we will do our best to assist.
We ship from Naples, Florida. Delivery times vary by destination — orders to the East Coast typically arrive faster than orders to the West Coast.
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photographs of the damage and packaging. We will review each case individually and respond promptly.
If your tracking shows delivered but you have not received your package, please first check with neighbors and your building. If it is still missing after 48 hours, contact us and we will open an investigation with the carrier.
In-stock items may be returned within 14 days of delivery in original unused condition and original packaging. To initiate a return, contact us with your order number and reason for return before sending anything back. Returns sent without prior approval will not be accepted.
Once we receive and inspect the returned item, we will process a refund to your original payment method within 5–7 business days. Shipping costs are non-refundable. Return shipping is the responsibility of the customer.
The following items are final sale and not eligible for return: color commissions, event and party orders, custom rug orders, and any item marked as final sale at time of purchase.
In-stock orders can be cancelled or modified before they have shipped. Please contact us as soon as possible if you need to make a change. Once an order has shipped, it cannot be cancelled or modified.
Commission deposits are non-refundable at any stage. Event order deposits are non-refundable once production has begun.
Questions about your order or shipping? We respond to all inquiries personally.
Contact the Atelier