Refund Policy

At EKK Candle Art, we strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return policy. Please carefully review the following guidelines:

  1. Eligibility for Returns:

    • Returns are accepted for products that are in unopened and unused condition.
    • The return period is within 15 days from the date of delivery.

  2. Return Process:

    • To initiate a return, please email us at ekkcandleart@gmail.com with your order details and reason for the return.
    • Our customer support team will provide you with a return authorization and further instructions on how to proceed.

  3. Return Shipping:

    • The customer is responsible for the cost of return shipping.
    • We recommend using a trackable shipping service to ensure that the returned item reaches us safely.
    • EKK Candle Art is not responsible for any lost or damaged items during the return shipping process.

  4. Inspection and Refund:

    • Once we receive the returned item, our team will inspect it to ensure it is in unopened and unused condition.
    • If the return is approved, we will initiate a refund to the original payment method used for the purchase.
    • Please note that shipping costs are non-refundable.

  5. Exchanges:

    • We currently do not offer direct exchanges for returned items.
    • If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.

  6. Damaged or Defective Items:

    • In the unlikely event that you receive a damaged or defective item, please contact us immediately at ekkcandleart@gmail.com.
    • We may request photographic evidence of the damage or defect to assess the situation and provide an appropriate resolution.

  7. Non-Returnable Items:

    • For health and safety reasons, we cannot accept returns on opened or used items.
    • Additionally, custom or personalized items are non-returnable unless they arrive damaged or defective.

Please note that the above return policy applies only to purchases made directly through EKK Candle Art. If you have purchased our products from a third-party retailer, please contact them directly for their return policy.

If you have any further questions or require assistance with a return, please don't hesitate to contact our customer support team at ekkcandleart@gmail.com. We are here to help and ensure your satisfaction with our products.

Welcome to EKK Candle Art, where our commitment to natural, safe products led to the creation of our WholEmollientâ„¢ body care line, handcrafted candles, and more. As a mother, I became increasingly aware of the harmful ingredients found in many skincare products and wanted to make a change for the better. This drove me to carefully examine the products we used and seek out natural alternatives that prioritize our well-being.

At EKK Candle Art, we offer a range of all-natural body care products and handcrafted candles that focus on your health and satisfaction. Our WholEmollient line is the result of meticulous research and careful formulation. Take our natural conditioning shampoo, for example, which is perfect for replenishing moisture and nourishment to dry, damaged hair. Infused with a blend of herbal extracts and essential oils, it leaves your hair with a beautiful, healthy shine.

For our little ones, I developed the gentle WholEmollient baby shampoo and lotion, specifically formulated to be gentle on their delicate skin and hair. Providing a soft and moisturizing touch, these products offer peace of mind. We also have the WholEmollient clarifying shampoo, which deeply cleanses hair, removing buildup and impurities, leaving it feeling refreshed. To style your hair naturally and effectively, our WholEmollient herbal hair cream is the ideal solution, taming frizz and adding a radiant shine.

Our dedication to transparency extends beyond our body care line. We handcraft decorative and pillar candles, elevating the ambiance of your home with a touch of luxury. Using natural soy wax and carefully selected fragrance oils, our candles create a soothing atmosphere with delightful scents like bamboo green tea and lemon cookie. They provide a warm and inviting glow, while being mindful of sustainability.

In our small shop located in Naples, FL, we pour our passion into every WholEmollient product, luxury coconut soy candle, artisan soap, bath bomb, bubble bath soak, and rustic concrete candle vessel. We take pride in using high-quality ingredients and providing a personal touch to each creation.

At EKK Candle Art, we believe in transparency and the importance of knowing what you're using on your skin and in your home. That's why we list every ingredient in our bath products, ensuring that you can make informed choices. Your satisfaction and well-being are our top priorities.

Join us on this journey toward natural, safe, and luxurious products. Experience the beauty of handcrafted candles and explore the world of EKK Candle Art. Together, let's embrace a lifestyle that prioritizes the health and happiness of our loved ones.